Return Guide

Returns Policy

Returns

1. Return Authorisation Process:
   To initiate a return, please email returns@worksharp.com.au with the following details:     + Invoice number(s) associated with the purchase   
   + Style code and size(s) of the garments you wish to return    
   + Quantity of each item being returned  
   + Reason for return
2. Return Authorisation Approval:
   Work Sharp will review your request and provide a Return Authorisation (RA) number if eligible. Items received without an RA number will be returned to you.
3. Return Eligibility and Timeframe:
   Returns may incur a restocking fee (unless the QA team deems the item faulty). Returns are accepted within two weeks (14 days) from receipt of goods.
4. Conditions for Returns:
   Items must be unused, in original unmarked packaging, and in resalable condition. All tags and labels must be intact and attached to the items.
5. Exchanges:
   We do not offer exchanges. If you require different items, please place a new order.
6. Refund Process:
   Once the returned items are received and inspected, credit for the order will be processed and sent to your accounts team or refunded to you.
   
   Original shipping charges are non-refundable unless the return is due to a Worksharp error.

Faults

Please inspect your order upon receipt. Contact us immediately for assistance with damaged or defective items.

For any questions regarding returns or to request a Return Authorisation, please email returns@worksharp.com.au or call 07 3390 1152.