Frequently Asked Questions

To place an order, please contact reception@worksharp.com.au. Our team will guide you through the most suitable ordering option for your organisation, as we offer multiple platforms and flexible ways to order to meet your needs.

Business customers may be set up with an approved account and access to our online ordering platforms. Individual customers can order through our online store or with assistance from our team.

Yes, we sell to both individuals and businesses. Individual customers are welcome to contact sales@worksharp.com.au and our team will be more than happy to assist.

Yes. We support bulk ordering for sites, departments, and organisation-wide uniform programs, including large volume orders across multiple sizes and styles.

To request a quote, please contact our sales team on sales@worksharp.com.au with details of your requirements, including garment type, quantities, branding, and delivery location. We will prepare a tailored quotation based on your needs.

Yes. We specialise in custom-designed and made-to-order uniforms, including branded garments, tailored fits, and organisation-specific designs.

Our custom uniform process begins with a consultation to understand your brand, functional needs, budget, and timelines. We then develop design concepts, arrange sampling, manage approvals, and coordinate production and delivery. Our team works closely with you at each stage to ensure the final product meets your requirements.

Custom garments usually require minimum order quantities, which vary depending on fabric, style, and production method. Our team will confirm MOQs during the quotation stage.

Yes. Where possible, we provide pre-production samples or fit samples for approval prior to full production.

Lead times vary depending on whether garments are in stock or custom-made. Please get in touch with our team and they will be able to assist.

Custom production timelines usually range from 9 to 20 weeks, depending on fabric availability, order volume, and design complexity, once the final design has been approved.

In some cases, expedited production or air freight may be available. Please contact our team to discuss urgent requirements.

We provide detailed size charts and can arrange fitting samples for business customers to help ensure the correct fit.

Items may be returned in accordance with our returns policy. Please see our returns page for more information.

If you experience any issues, please contact our customer service team and we will assist you promptly.

We partner with Australia Post and approved freight providers to deliver orders nationwide.

Freight charges depend on order size, location, and delivery method. Shipping costs are confirmed at the time of ordering.

Yes. Tracking details are emailed once your order has been dispatched, allowing you to monitor delivery in real time.

Yes. We can arrange delivery to multiple sites, departments, or individual staff members where required.

We accept a range of payment methods including credit card, direct deposit, and approved account invoicing for business customers.

Yes. Approved business customers may access invoicing and consolidated billing options.